Case Management practice is based on two important principles. The first involves respect and support for independence. The second involves the principle of using the least restrictive alternative in helping clients with lifestyle changes. You will learn practical skills such as: 1) making realistic plans with the client; 2) determining the frequency and nature of client contacts needed to implement the case plan; 3) using existing support systems; 4) addressing cultural and ethnic factors; 5) ongoing assessment; 6) networking effectively with other agencies; 7) clarifying respective roles; and 8) scheduling case management time and case recording. [Required for Basic Gerontology Certificate Program]