Workshops

Developing Cultural Competence in a Multicultural Society

ID: 4951WEB

Commitment to cultural competence is growing among healthcare professionals and providers. This webinar will explore cultural competence from a global perspective and demonstrate how all healthcare professionals, specifically social workers, care managers and mental health professionals, can infuse cultural competence into their practice. The webinar will also challenge our ability to embrace cultural humility. While continuing on the journey toward cultural competence, healthcare professionals must embrace the ongoing process of self-exploration and self-critique combined with a willingness to learn from others. This webinar will also provide comprehensive strategies to respond to the healthcare needs of a diverse population. Participants will ultimately learn to utilize cross-cultural skill based approaches that can be applied universally. [Elective for Case Management Certificate Program]

Fee: $60.00
Continuing Ed. Hours (CEH): 3.0 Social & Cultural Competence


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Instructor: Sophia Jones, PhD
Date: Thursday, April 10, 2025
Time: 9:30 am - 12:30 pm ET
Location: Live Interactive Online Webinar

Webinar Objectives

At the conclusion of the webinar, participants will be able to:

  • Define Cultural Awareness and Cultural Competence
  • Discuss Cultural Competence from a Global Perspective
  • Identify the importance of cultural competence while working in a multicultural society
  • Describe three effective strategies for increasing cultural competence as healthcare professionals
  • Discuss risk factors associated with not increasing cultural competence
  • Demonstrate confidence in responding to the surprises and challenges of different cross-cultural scenarios

    Webinar Outline

    9:30 am Welcome/Introduction

    9:35 am Define Cultural Awareness and Cultural Competence

  • Define Culture
  • Define Competence
  • Define Cultural Awareness and Cultural Competence

    10:05 am Discuss Cultural Competence from a Global Perspective
  • Changes in Global Society
  • Global and International Awareness and Perspectives

    10:35 am Identify the Importance of Cultural Competence While Working in a Multicultural Society
  • Cultural Competence in Healthcare
  • Importance of Cultural Competence Assessment Tools
  • Practice Engaging people from Different Cultures

    11:05 am Describe Three Effective Strategies for Increasing Cultural Competence as Healthcare Professionals
  • Engagement vs. Confrontation
  • Engagement Strategies
  • Literature Review on What Works

    11:35 am Discuss risk factors associated with not increasing cultural competence as healthcare professionals
  • Culturally Incompetent
  • Cultural Disconnect
  • Cultural Ethnocentrism
  • Cultural Alignment

    12:20 pm Conclusion/Q&A

    Target Audience

    Social Workers and Allied Health Professionals

    Content Level

    Beginner - Advanced

    Webinar Completion Requirements

    To earn CE credit, social workers must log in at the scheduled time, attend the entire course and complete an online course evaluation. Certificates of completion will be emailed within 10 business days of course completion.

    System Requirements

    • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
    • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
    • Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.

    About the Instructor

    Sophia Jones, PhD, is a Training and Consultation Specialist with Rutgers-Behavioral Health- Behavioral Research and Training Institute for the Children’s System of Care Training & Technical Assistance Program. Dr. Jones has over 19 years of experience in the behavioral health field specializing in culturally competent focused crisis intervention and service plans. She brings years of experience from the New Jersey System of Care working with children and families diagnosed with a mental illness.

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